Senior Customer Success Manager - Hadiya Partners Customer Care LLC (Al Quoz)

Join Hadiya Partners Customer Care LLC as a Senior Customer Success Manager and help us grow our customer support operations in the UAE.

Location: Al Quoz, Dubai, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Run business reviews and renewals
• Spot churn risk and expansion
• Onboard customers and drive adoption
• Coordinate with support and product
• Maintain health scores

Requisition: JR-26-008322

• Presentation skills
• Arabic and English
• Data-driven approach
• Customer success experience in SaaS
• Strong relationship skills
• 5+ years of relevant experience

Annual flight ticket, Visa and Emirates ID processing, Training allowance, Relocation support, Housing allowance, Annual leave of 30 days, Medical insurance