Senior Customer Service Representative - Xylon Group Customer Care LLC (Downtown Dubai)

Xylon Group Customer Care LLC has an opening for a Senior Customer Service Representative based in Dubai.

Location: Downtown Dubai, Dubai, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Follow service scripts and quality standards
• Handle inbound calls, chat and email
• Meet CSAT and handling-time targets
• Resolve queries and log cases
• Escalate complaints promptly

Requisition: JR-26-008280

• Patience and empathy
• Clear communication in English; Arabic is a plus
• Customer service experience
• Shift flexibility
• Computer proficiency
• 5+ years of relevant experience

Annual flight ticket, Annual leave of 30 days, Performance bonus, Professional certification support, End-of-service gratuity as per UAE law, Visa and Emirates ID processing