Senior Customer Success Manager - Jumana Partners Business Services FZ-LLC (Deira)

Join Jumana Partners Business Services FZ-LLC as a Senior Customer Success Manager and help us grow our customer support operations in the UAE.

Location: Deira, Dubai, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Spot churn risk and expansion
• Onboard customers and drive adoption
• Run business reviews and renewals
• Coordinate with support and product
• Maintain health scores

Requisition: JR-26-008272

• Arabic and English
• Customer success experience in SaaS
• Strong relationship skills
• Data-driven approach
• Presentation skills
• 5+ years of relevant experience

Annual flight ticket, Annual leave of 30 days, Medical insurance, Performance bonus, Visa and Emirates ID processing