Customer Service Representative - Orjuwan Group Contact Centre LLC (Business Bay)

Join Orjuwan Group Contact Centre LLC as a Customer Service Representative and help us grow our customer support operations in the UAE.

Location: Business Bay, Dubai, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Handle inbound calls, chat and email
• Escalate complaints promptly
• Follow service scripts and quality standards
• Meet CSAT and handling-time targets
• Resolve queries and log cases

Requisition: JR-26-008270

• Customer service experience
• Patience and empathy
• Clear communication in English; Arabic is a plus
• Computer proficiency
• Shift flexibility
• 2+ years of relevant experience

Training allowance, Performance bonus, Medical insurance, Staff meals, Professional certification support, Annual flight ticket, Visa and Emirates ID processing