Senior Customer Service Representative - Cobaltine Ventures Customer Care LLC (Corniche)

Cobaltine Ventures Customer Care LLC is looking for a Senior Customer Service Representative to join its team in Abu Dhabi.

Location: Corniche, Abu Dhabi, UAE. Employment type: Contract; 5-9 years of experience.

Key responsibilities:

• Meet CSAT and handling-time targets
• Follow service scripts and quality standards
• Handle inbound calls, chat and email
• Escalate complaints promptly
• Resolve queries and log cases

Requisition: JR-26-008216

• Customer service experience
• Patience and empathy
• Clear communication in English; Arabic is a plus
• Shift flexibility
• Computer proficiency
• 5+ years of relevant experience

Relocation support, Staff meals, Training allowance, Annual flight ticket, Annual leave of 30 days, Professional certification support