Senior Customer Service Representative - Pinecrest Ventures Telecom Services (Al Reem Island)

Join Pinecrest Ventures Telecom Services as a Senior Customer Service Representative and help us grow our customer support operations in the UAE.

Location: Al Reem Island, Abu Dhabi, UAE. Employment type: Permanent; 5-9 years of experience.

Key responsibilities:

• Resolve queries and log cases
• Follow service scripts and quality standards
• Handle inbound calls, chat and email
• Meet CSAT and handling-time targets
• Escalate complaints promptly

Requisition: JR-26-008206

• Patience and empathy
• Clear communication in English; Arabic is a plus
• Customer service experience
• Computer proficiency
• Shift flexibility
• 5+ years of relevant experience

Transport allowance, Staff meals, Housing allowance, Training allowance, Professional certification support