Call Centre Team Leader - Xylon Group Customer Care LLC (SAIF Zone)

Xylon Group Customer Care LLC is looking for a Call Centre Team Leader to join its team in Sharjah.

Location: SAIF Zone, Sharjah, UAE. Employment type: Permanent; 2-5 years of experience.

Key responsibilities:

• Run daily huddles
• Handle escalations
• Manage schedules and attendance
• Report KPIs and trends
• Coach agents and monitor quality

Requisition: JR-26-008162

• 2+ years as a call centre team leader
• Reporting skills
• Coaching skills
• Workforce management knowledge
• Calm under pressure
• 2+ years of relevant experience

Training allowance, Staff meals, Medical insurance, Housing allowance