Junior Technical Support Engineer - Jumana Partners Business Services FZ-LLC (Dubai Media City)

Join Jumana Partners Business Services FZ-LLC as a Junior Technical Support Engineer and help us grow our customer support operations in the UAE.

Location: Dubai Media City, Dubai, UAE. Employment type: Full-time.

Key responsibilities:

• Maintain the knowledge base
• Reproduce bugs and escalate to engineering
• Troubleshoot product and software issues
• Track tickets in Zendesk or Freshdesk
• Communicate clearly with customers

Requisition: JR-26-008120

• Written communication
• Strong problem-solving
• Understanding of networks and APIs
• Technical support experience
• Degree in IT

End-of-service gratuity as per UAE law, Transport allowance, Relocation support, Annual flight ticket