Senior Customer Service Representative - Orjuwan Group Contact Centre LLC (Dubai Marina)

Orjuwan Group Contact Centre LLC is looking for a Senior Customer Service Representative to join its team in Dubai.

Location: Dubai Marina, Dubai, UAE. Employment type: Temporary; 5-9 years of experience.

Key responsibilities:

• Resolve queries and log cases
• Follow service scripts and quality standards
• Escalate complaints promptly
• Meet CSAT and handling-time targets
• Handle inbound calls, chat and email

Requisition: JR-26-008111

• Shift flexibility
• Patience and empathy
• Customer service experience
• Clear communication in English; Arabic is a plus
• Computer proficiency
• 5+ years of relevant experience

Medical insurance, Transport allowance, Annual leave of 30 days, Housing allowance, Performance bonus