Senior Technical Support Engineer - Xylon Group Customer Care LLC (ADGM Al Maryah Island)

Xylon Group Customer Care LLC has an opening for a Senior Technical Support Engineer based in Abu Dhabi.

Location: ADGM Al Maryah Island, Abu Dhabi, UAE. Employment type: Part-time; 5-9 years of experience.

Key responsibilities:

• Troubleshoot product and software issues
• Track tickets in Zendesk or Freshdesk
• Reproduce bugs and escalate to engineering
• Communicate clearly with customers
• Maintain the knowledge base

Requisition: JR-26-007999

• Strong problem-solving
• Degree in IT
• Understanding of networks and APIs
• Technical support experience
• Written communication
• 5+ years of relevant experience

Transport allowance, Staff meals, Annual leave of 30 days, Annual flight ticket