Call Centre Team Leader - Jumana Partners Business Services FZ-LLC (Al Nahda)

Jumana Partners Business Services FZ-LLC is looking for a Call Centre Team Leader to join its team in Sharjah.

Location: Al Nahda, Sharjah, UAE. Employment type: Permanent; 2-5 years of experience.

Key responsibilities:

• Run daily huddles
• Coach agents and monitor quality
• Report KPIs and trends
• Handle escalations
• Manage schedules and attendance

Requisition: JR-26-007984

• Reporting skills
• Coaching skills
• Calm under pressure
• 2+ years as a call centre team leader
• Workforce management knowledge
• 2+ years of relevant experience

Medical insurance, Training allowance, Relocation support, Transport allowance, Annual leave of 30 days