Call Centre Team Leader - Xylon Group Customer Care LLC (Sheikh Zayed Road)

Xylon Group Customer Care LLC has an opening for a Call Centre Team Leader based in Dubai.

Location: Sheikh Zayed Road, Dubai, UAE. Employment type: Permanent; 2-5 years of experience.

Key responsibilities:

• Handle escalations
• Run daily huddles
• Report KPIs and trends
• Coach agents and monitor quality
• Manage schedules and attendance

Requisition: JR-26-007906

• Coaching skills
• Workforce management knowledge
• Reporting skills
• Calm under pressure
• 2+ years as a call centre team leader
• 2+ years of relevant experience

Performance bonus, Housing allowance, Visa and Emirates ID processing, Annual flight ticket, Professional certification support