Senior Customer Success Manager - Xylon Group Customer Care LLC (Dubai Silicon Oasis)

Xylon Group Customer Care LLC is looking for a Senior Customer Success Manager to join its team in Dubai.

Location: Dubai Silicon Oasis, Dubai, UAE. Employment type: Temporary; 5-9 years of experience.

Key responsibilities:

• Coordinate with support and product
• Spot churn risk and expansion
• Onboard customers and drive adoption
• Run business reviews and renewals
• Maintain health scores

Requisition: JR-26-007819

• Customer success experience in SaaS
• Arabic and English
• Presentation skills
• Data-driven approach
• Strong relationship skills
• 5+ years of relevant experience

Performance bonus, Visa and Emirates ID processing, Annual leave of 30 days, Housing allowance, Medical insurance, Professional certification support