Senior Technical Support Engineer - Oryx Hill Group Contact Centre LLC (Sheikh Zayed Road)

Oryx Hill Group Contact Centre LLC is looking for a Senior Technical Support Engineer to join its team in Dubai.

Location: Sheikh Zayed Road, Dubai, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Track tickets in Zendesk or Freshdesk
• Maintain the knowledge base
• Communicate clearly with customers
• Troubleshoot product and software issues
• Reproduce bugs and escalate to engineering

Requisition: JR-26-007801

• Technical support experience
• Strong problem-solving
• Written communication
• Understanding of networks and APIs
• Degree in IT
• 5+ years of relevant experience

End-of-service gratuity as per UAE law, Visa and Emirates ID processing, Staff meals, Annual flight ticket, Medical insurance