Senior Technical Support Engineer - Oryx Hill Group Contact Centre LLC (Dubai Internet City)

Join Oryx Hill Group Contact Centre LLC as a Senior Technical Support Engineer and help us grow our customer support operations in the UAE.

Location: Dubai Internet City, Dubai, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Track tickets in Zendesk or Freshdesk
• Communicate clearly with customers
• Reproduce bugs and escalate to engineering
• Troubleshoot product and software issues
• Maintain the knowledge base

Requisition: JR-26-007783

• Degree in IT
• Written communication
• Technical support experience
• Understanding of networks and APIs
• Strong problem-solving
• 5+ years of relevant experience

Professional certification support, Relocation support, Housing allowance, Transport allowance, Visa and Emirates ID processing