Senior Call Centre Team Leader - Xylon Group Customer Care LLC (Al Ain)

Join Xylon Group Customer Care LLC as a Senior Call Centre Team Leader and help us grow our customer support operations in the UAE.

Location: Al Ain, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Manage schedules and attendance
• Report KPIs and trends
• Run daily huddles
• Handle escalations
• Coach agents and monitor quality

Requisition: JR-26-007772

• Calm under pressure
• 2+ years as a call centre team leader
• Workforce management knowledge
• Coaching skills
• Reporting skills
• 5+ years of relevant experience

Annual leave of 30 days, Visa and Emirates ID processing, Housing allowance, Performance bonus, Medical insurance, Professional certification support