Technical Support Engineer - Hadiya Partners Customer Care LLC (Deira)

Join Hadiya Partners Customer Care LLC as a Technical Support Engineer and help us grow our customer support operations in the UAE.

Location: Deira, Dubai, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Communicate clearly with customers
• Track tickets in Zendesk or Freshdesk
• Troubleshoot product and software issues
• Reproduce bugs and escalate to engineering
• Maintain the knowledge base

Requisition: JR-26-007733

• Written communication
• Degree in IT
• Strong problem-solving
• Understanding of networks and APIs
• Technical support experience
• 2+ years of relevant experience

Annual flight ticket, Visa and Emirates ID processing, Medical insurance, Housing allowance, Performance bonus, Transport allowance