Technical Support Engineer - Orjuwan Group Contact Centre LLC (Al Ain)

Orjuwan Group Contact Centre LLC is looking for a Technical Support Engineer to join its team in Al Ain.

Location: Al Ain, UAE. Employment type: Permanent; 2-5 years of experience.

Key responsibilities:

• Maintain the knowledge base
• Track tickets in Zendesk or Freshdesk
• Reproduce bugs and escalate to engineering
• Troubleshoot product and software issues
• Communicate clearly with customers

Requisition: JR-26-007715

• Understanding of networks and APIs
• Written communication
• Strong problem-solving
• Degree in IT
• Technical support experience
• 2+ years of relevant experience

Performance bonus, Visa and Emirates ID processing, Staff meals, Relocation support