Junior Call Centre Team Leader - Cobaltine Ventures Customer Care LLC (Dubai Investments Park)

Join Cobaltine Ventures Customer Care LLC as a Junior Call Centre Team Leader and help us grow our customer support operations in the UAE.

Location: Dubai Investments Park, Dubai, UAE. Employment type: Full-time.

Key responsibilities:

• Report KPIs and trends
• Handle escalations
• Run daily huddles
• Coach agents and monitor quality
• Manage schedules and attendance

Requisition: JR-26-007699

• Coaching skills
• Reporting skills
• Workforce management knowledge
• 2+ years as a call centre team leader
• Calm under pressure

Transport allowance, Relocation support, Performance bonus, Housing allowance, Training allowance