Senior Technical Support Engineer - Oryx Hill Group Contact Centre LLC (Ras Al Khaimah)

Oryx Hill Group Contact Centre LLC has an opening for a Senior Technical Support Engineer based in Ras Al Khaimah.

Location: Ras Al Khaimah, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Maintain the knowledge base
• Communicate clearly with customers
• Reproduce bugs and escalate to engineering
• Track tickets in Zendesk or Freshdesk
• Troubleshoot product and software issues

Requisition: JR-26-007601

• Strong problem-solving
• Understanding of networks and APIs
• Degree in IT
• Written communication
• Technical support experience
• 5+ years of relevant experience

End-of-service gratuity as per UAE law, Training allowance, Relocation support, Housing allowance, Visa and Emirates ID processing, Annual leave of 30 days, Performance bonus