Technical Support Engineer - Xylon Group Customer Care LLC (Masdar City)

Join Xylon Group Customer Care LLC as a Technical Support Engineer and help us grow our customer support operations in the UAE.

Location: Masdar City, Abu Dhabi, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Track tickets in Zendesk or Freshdesk
• Reproduce bugs and escalate to engineering
• Troubleshoot product and software issues
• Communicate clearly with customers
• Maintain the knowledge base

Requisition: JR-26-007555

• Understanding of networks and APIs
• Written communication
• Strong problem-solving
• Technical support experience
• Degree in IT
• 2+ years of relevant experience

Visa and Emirates ID processing, Annual leave of 30 days, Medical insurance, Training allowance