Junior Call Centre Team Leader - Pinecrest Ventures Telecom Services (Jebel Ali)

Pinecrest Ventures Telecom Services is looking for a Junior Call Centre Team Leader to join its team in Dubai.

Location: Jebel Ali, Dubai, UAE. Employment type: Internship.

Key responsibilities:

• Manage schedules and attendance
• Coach agents and monitor quality
• Handle escalations
• Run daily huddles
• Report KPIs and trends

Requisition: JR-26-007542

• Workforce management knowledge
• Coaching skills
• Calm under pressure
• Reporting skills
• 2+ years as a call centre team leader

Training allowance, Visa and Emirates ID processing, Housing allowance, Medical insurance, Staff meals, End-of-service gratuity as per UAE law, Annual flight ticket