Call Centre Team Leader - Orjuwan Group Contact Centre LLC (Sheikh Zayed Road)

Orjuwan Group Contact Centre LLC is looking for a Call Centre Team Leader to join its team in Dubai.

Location: Sheikh Zayed Road, Dubai, UAE. Employment type: Contract; 2-5 years of experience.

Key responsibilities:

• Coach agents and monitor quality
• Handle escalations
• Report KPIs and trends
• Run daily huddles
• Manage schedules and attendance

Requisition: JR-26-007520

• 2+ years as a call centre team leader
• Workforce management knowledge
• Coaching skills
• Calm under pressure
• Reporting skills
• 2+ years of relevant experience

Transport allowance, Housing allowance, Relocation support, Training allowance, Performance bonus, Annual flight ticket, Professional certification support