Senior Customer Service Representative - Cobaltine Ventures Customer Care LLC (Jebel Ali)

Cobaltine Ventures Customer Care LLC has an opening for a Senior Customer Service Representative based in Dubai.

Location: Jebel Ali, Dubai, UAE. Employment type: Permanent; 5-9 years of experience.

Key responsibilities:

• Handle inbound calls, chat and email
• Escalate complaints promptly
• Resolve queries and log cases
• Follow service scripts and quality standards
• Meet CSAT and handling-time targets

Requisition: JR-26-007189

• Computer proficiency
• Patience and empathy
• Clear communication in English; Arabic is a plus
• Customer service experience
• Shift flexibility
• 5+ years of relevant experience

Staff meals, Annual flight ticket, End-of-service gratuity as per UAE law, Visa and Emirates ID processing, Transport allowance, Training allowance