Call Centre Team Leader - Xylon Group Customer Care LLC (Mussafah)

Xylon Group Customer Care LLC has an opening for a Call Centre Team Leader based in Abu Dhabi.

Location: Mussafah, Abu Dhabi, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Handle escalations
• Run daily huddles
• Report KPIs and trends
• Manage schedules and attendance
• Coach agents and monitor quality

Requisition: JR-26-007147

• Calm under pressure
• Reporting skills
• Workforce management knowledge
• 2+ years as a call centre team leader
• Coaching skills
• 2+ years of relevant experience

End-of-service gratuity as per UAE law, Training allowance, Staff meals, Housing allowance, Annual leave of 30 days, Annual flight ticket