Technical Support Engineer - Oryx Hill Group Contact Centre LLC (Al Ain)

Join Oryx Hill Group Contact Centre LLC as a Technical Support Engineer and help us grow our customer support operations in the UAE.

Location: Al Ain, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Track tickets in Zendesk or Freshdesk
• Communicate clearly with customers
• Reproduce bugs and escalate to engineering
• Maintain the knowledge base
• Troubleshoot product and software issues

Requisition: JR-26-007144

• Written communication
• Technical support experience
• Degree in IT
• Strong problem-solving
• Understanding of networks and APIs
• 2+ years of relevant experience

Medical insurance, Performance bonus, Annual flight ticket, Staff meals, Training allowance, Professional certification support, Visa and Emirates ID processing