Junior Call Centre Team Leader - Jumana Partners Business Services FZ-LLC (Downtown Dubai)

Jumana Partners Business Services FZ-LLC is looking for a Junior Call Centre Team Leader to join its team in Dubai.

Location: Downtown Dubai, Dubai, UAE. Employment type: Part-time.

Key responsibilities:

• Run daily huddles
• Report KPIs and trends
• Handle escalations
• Coach agents and monitor quality
• Manage schedules and attendance

Requisition: JR-26-007101

• 2+ years as a call centre team leader
• Calm under pressure
• Coaching skills
• Workforce management knowledge
• Reporting skills

Medical insurance, Housing allowance, Annual leave of 30 days, Training allowance, End-of-service gratuity as per UAE law