Senior IT Support Specialist - Rimal Software Systems LLC (JLT)

Join Rimal Software Systems LLC as a Senior IT Support Specialist and help us grow our technology operations in the UAE.

Location: Remote - UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Resolve first and second line support tickets
• Maintain asset records
• Set up laptops, accounts and peripherals
• Support users on Microsoft 365 and Teams
• Escalate complex issues with clear notes

Requisition: JR-26-007091

• Good customer service skills
• ITIL awareness is an advantage
• Diploma or degree in IT
• Basic networking knowledge
• Experience with Windows, macOS and Microsoft 365
• 5+ years of relevant experience

End-of-service gratuity as per UAE law, Relocation support, Annual leave of 30 days, Annual flight ticket