Senior Technical Support Engineer - Orjuwan Group Contact Centre LLC (Ajman)

Orjuwan Group Contact Centre LLC has an opening for a Senior Technical Support Engineer based in Ajman.

Location: Ajman, UAE. Employment type: Contract; 5-9 years of experience.

Key responsibilities:

• Maintain the knowledge base
• Communicate clearly with customers
• Track tickets in Zendesk or Freshdesk
• Reproduce bugs and escalate to engineering
• Troubleshoot product and software issues

Requisition: JR-26-007046

• Technical support experience
• Strong problem-solving
• Written communication
• Degree in IT
• Understanding of networks and APIs
• 5+ years of relevant experience

End-of-service gratuity as per UAE law, Transport allowance, Performance bonus, Visa and Emirates ID processing, Training allowance, Housing allowance, Medical insurance