Senior Customer Service Representative - Xylon Group Customer Care LLC (Ras Al Khaimah)

Join Xylon Group Customer Care LLC as a Senior Customer Service Representative and help us grow our customer support operations in the UAE.

Location: Ras Al Khaimah, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Meet CSAT and handling-time targets
• Escalate complaints promptly
• Follow service scripts and quality standards
• Resolve queries and log cases
• Handle inbound calls, chat and email

Requisition: JR-26-007024

• Computer proficiency
• Shift flexibility
• Customer service experience
• Clear communication in English; Arabic is a plus
• Patience and empathy
• 5+ years of relevant experience

Annual flight ticket, Staff meals, Relocation support, Performance bonus, Transport allowance