Senior Customer Success Manager - Jumana Partners Business Services FZ-LLC (Dubai Media City)

Jumana Partners Business Services FZ-LLC has an opening for a Senior Customer Success Manager based in Dubai.

Location: Dubai Media City, Dubai, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Spot churn risk and expansion
• Maintain health scores
• Coordinate with support and product
• Onboard customers and drive adoption
• Run business reviews and renewals

Requisition: JR-26-007006

• Presentation skills
• Arabic and English
• Strong relationship skills
• Data-driven approach
• Customer success experience in SaaS
• 5+ years of relevant experience

Annual leave of 30 days, Medical insurance, Relocation support, Staff meals