Junior Technical Support Engineer - Hadiya Partners Customer Care LLC (University City)

Hadiya Partners Customer Care LLC has an opening for a Junior Technical Support Engineer based in Sharjah.

Location: University City, Sharjah, UAE. Employment type: Internship.

Key responsibilities:

• Reproduce bugs and escalate to engineering
• Maintain the knowledge base
• Track tickets in Zendesk or Freshdesk
• Troubleshoot product and software issues
• Communicate clearly with customers

Requisition: JR-26-006992

• Degree in IT
• Strong problem-solving
• Technical support experience
• Understanding of networks and APIs
• Written communication

Staff meals, Visa and Emirates ID processing, Professional certification support, Training allowance, Relocation support