Call Centre Team Leader - Cobaltine Ventures Customer Care LLC (DIFC)

Cobaltine Ventures Customer Care LLC has an opening for a Call Centre Team Leader based in Dubai.

Location: DIFC, Dubai, UAE. Employment type: Temporary; 2-5 years of experience.

Key responsibilities:

• Run daily huddles
• Coach agents and monitor quality
• Report KPIs and trends
• Handle escalations
• Manage schedules and attendance

Requisition: JR-26-006932

• Workforce management knowledge
• Reporting skills
• Coaching skills
• Calm under pressure
• 2+ years as a call centre team leader
• 2+ years of relevant experience

Annual leave of 30 days, Training allowance, End-of-service gratuity as per UAE law, Housing allowance, Staff meals