Customer Service Representative - Cobaltine Ventures Customer Care LLC (Al Ain)

Join Cobaltine Ventures Customer Care LLC as a Customer Service Representative and help us grow our customer support operations in the UAE.

Location: Al Ain, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Follow service scripts and quality standards
• Resolve queries and log cases
• Handle inbound calls, chat and email
• Escalate complaints promptly
• Meet CSAT and handling-time targets

Requisition: JR-26-006914

• Computer proficiency
• Clear communication in English; Arabic is a plus
• Patience and empathy
• Shift flexibility
• Customer service experience
• 2+ years of relevant experience

Medical insurance, End-of-service gratuity as per UAE law, Annual leave of 30 days, Housing allowance, Performance bonus, Visa and Emirates ID processing