Junior Call Centre Team Leader - Cobaltine Ventures Customer Care LLC (Sheikh Zayed Road)

Cobaltine Ventures Customer Care LLC is looking for a Junior Call Centre Team Leader to join its team in Dubai.

Location: Sheikh Zayed Road, Dubai, UAE. Employment type: Full-time.

Key responsibilities:

• Report KPIs and trends
• Run daily huddles
• Manage schedules and attendance
• Coach agents and monitor quality
• Handle escalations

Requisition: JR-26-006882

• Reporting skills
• Calm under pressure
• 2+ years as a call centre team leader
• Coaching skills
• Workforce management knowledge

Visa and Emirates ID processing, Transport allowance, Relocation support, Training allowance, Staff meals, Professional certification support