Junior Technical Support Engineer - Pinecrest Ventures Telecom Services (DIFC)

Pinecrest Ventures Telecom Services is looking for a Junior Technical Support Engineer to join its team in Dubai.

Location: DIFC, Dubai, UAE. Employment type: Internship.

Key responsibilities:

• Track tickets in Zendesk or Freshdesk
• Communicate clearly with customers
• Troubleshoot product and software issues
• Maintain the knowledge base
• Reproduce bugs and escalate to engineering

Requisition: JR-26-006875

• Technical support experience
• Written communication
• Understanding of networks and APIs
• Degree in IT
• Strong problem-solving

Transport allowance, Performance bonus, Annual flight ticket, End-of-service gratuity as per UAE law, Relocation support, Visa and Emirates ID processing, Staff meals