Senior IT Support Specialist - Dawha Technologies LLC (Masdar City)

Join Dawha Technologies LLC as a Senior IT Support Specialist and help us grow our technology operations in the UAE.

Location: Masdar City, Abu Dhabi, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Maintain asset records
• Resolve first and second line support tickets
• Support users on Microsoft 365 and Teams
• Escalate complex issues with clear notes
• Set up laptops, accounts and peripherals

Requisition: JR-26-006873

• Experience with Windows, macOS and Microsoft 365
• Basic networking knowledge
• Good customer service skills
• Diploma or degree in IT
• ITIL awareness is an advantage
• 5+ years of relevant experience

End-of-service gratuity as per UAE law, Training allowance, Visa and Emirates ID processing, Staff meals