Senior Call Centre Team Leader - Orjuwan Group Contact Centre LLC (SAIF Zone)

Orjuwan Group Contact Centre LLC has an opening for a Senior Call Centre Team Leader based in Sharjah.

Location: SAIF Zone, Sharjah, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Handle escalations
• Coach agents and monitor quality
• Run daily huddles
• Report KPIs and trends
• Manage schedules and attendance

Requisition: JR-26-006770

• Reporting skills
• Calm under pressure
• Workforce management knowledge
• 2+ years as a call centre team leader
• Coaching skills
• 5+ years of relevant experience

Transport allowance, Annual flight ticket, Medical insurance, Visa and Emirates ID processing