Technical Support Engineer - Hadiya Partners Customer Care LLC (JLT)

Hadiya Partners Customer Care LLC has an opening for a Technical Support Engineer based in Dubai.

Location: JLT, Dubai, UAE. Employment type: Permanent; 2-5 years of experience.

Key responsibilities:

• Communicate clearly with customers
• Maintain the knowledge base
• Track tickets in Zendesk or Freshdesk
• Troubleshoot product and software issues
• Reproduce bugs and escalate to engineering

Requisition: JR-26-006767

• Written communication
• Technical support experience
• Understanding of networks and APIs
• Strong problem-solving
• Degree in IT
• 2+ years of relevant experience

Annual flight ticket, Staff meals, Training allowance, Visa and Emirates ID processing