Junior Customer Service Representative - Jumana Partners Business Services FZ-LLC (Al Reem Island)

Jumana Partners Business Services FZ-LLC has an opening for a Junior Customer Service Representative based in Abu Dhabi.

Location: Al Reem Island, Abu Dhabi, UAE. Employment type: Permanent.

Key responsibilities:

• Follow service scripts and quality standards
• Resolve queries and log cases
• Meet CSAT and handling-time targets
• Handle inbound calls, chat and email
• Escalate complaints promptly

Requisition: JR-26-006748

• Shift flexibility
• Clear communication in English; Arabic is a plus
• Patience and empathy
• Computer proficiency
• Customer service experience

Housing allowance, Training allowance, Staff meals, Annual flight ticket, Medical insurance, End-of-service gratuity as per UAE law