Junior Customer Service Representative - Xylon Group Customer Care LLC (Ras Al Khaimah)

Xylon Group Customer Care LLC is looking for a Junior Customer Service Representative to join its team in Ras Al Khaimah.

Location: Ras Al Khaimah, UAE. Employment type: Full-time.

Key responsibilities:

• Follow service scripts and quality standards
• Resolve queries and log cases
• Escalate complaints promptly
• Handle inbound calls, chat and email
• Meet CSAT and handling-time targets

Requisition: JR-26-006668

• Clear communication in English; Arabic is a plus
• Shift flexibility
• Computer proficiency
• Patience and empathy
• Customer service experience

End-of-service gratuity as per UAE law, Performance bonus, Professional certification support, Relocation support, Transport allowance