Junior Technical Support Engineer - Jumana Partners Business Services FZ-LLC (Business Bay)

Jumana Partners Business Services FZ-LLC is looking for a Junior Technical Support Engineer to join its team in Dubai.

Location: Business Bay, Dubai, UAE. Employment type: Full-time.

Key responsibilities:

• Track tickets in Zendesk or Freshdesk
• Maintain the knowledge base
• Communicate clearly with customers
• Troubleshoot product and software issues
• Reproduce bugs and escalate to engineering

Requisition: JR-26-006508

• Degree in IT
• Strong problem-solving
• Technical support experience
• Understanding of networks and APIs
• Written communication

Transport allowance, Annual flight ticket, Performance bonus, Annual leave of 30 days, Staff meals, Professional certification support, Visa and Emirates ID processing