Junior Technical Support Engineer - Oryx Hill Group Contact Centre LLC (Corniche)

Oryx Hill Group Contact Centre LLC is looking for a Junior Technical Support Engineer to join its team in Abu Dhabi.

Location: Corniche, Abu Dhabi, UAE. Employment type: Permanent.

Key responsibilities:

• Reproduce bugs and escalate to engineering
• Track tickets in Zendesk or Freshdesk
• Maintain the knowledge base
• Troubleshoot product and software issues
• Communicate clearly with customers

Requisition: JR-26-006503

• Understanding of networks and APIs
• Written communication
• Degree in IT
• Strong problem-solving
• Technical support experience

End-of-service gratuity as per UAE law, Transport allowance, Training allowance, Performance bonus, Annual leave of 30 days, Relocation support