Technical Support Engineer - Jumana Partners Business Services FZ-LLC (Business Bay)

Jumana Partners Business Services FZ-LLC has an opening for a Technical Support Engineer based in Dubai.

Location: Business Bay, Dubai, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Troubleshoot product and software issues
• Track tickets in Zendesk or Freshdesk
• Communicate clearly with customers
• Reproduce bugs and escalate to engineering
• Maintain the knowledge base

Requisition: JR-26-006502

• Technical support experience
• Written communication
• Strong problem-solving
• Degree in IT
• Understanding of networks and APIs
• 2+ years of relevant experience

Relocation support, Transport allowance, Housing allowance, Medical insurance, End-of-service gratuity as per UAE law, Staff meals, Professional certification support