Customer Service Representative - Oryx Hill Group Contact Centre LLC (Al Reem Island)

Oryx Hill Group Contact Centre LLC is looking for a Customer Service Representative to join its team in Abu Dhabi.

Location: Al Reem Island, Abu Dhabi, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Meet CSAT and handling-time targets
• Escalate complaints promptly
• Follow service scripts and quality standards
• Handle inbound calls, chat and email
• Resolve queries and log cases

Requisition: JR-26-006487

• Computer proficiency
• Clear communication in English; Arabic is a plus
• Patience and empathy
• Customer service experience
• Shift flexibility
• 2+ years of relevant experience

Visa and Emirates ID processing, Annual leave of 30 days, Professional certification support, Staff meals