Senior Technical Support Engineer - Orjuwan Partners Telecom Services (Corniche)

Orjuwan Partners Telecom Services is looking for a Senior Technical Support Engineer to join its team in Abu Dhabi.

Location: Corniche, Abu Dhabi, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Troubleshoot product and software issues
• Reproduce bugs and escalate to engineering
• Track tickets in Zendesk or Freshdesk
• Communicate clearly with customers
• Maintain the knowledge base

Requisition: JR-26-006454

• Understanding of networks and APIs
• Written communication
• Strong problem-solving
• Degree in IT
• Technical support experience
• 5+ years of relevant experience

Training allowance, Performance bonus, Visa and Emirates ID processing, Staff meals, Relocation support, Annual leave of 30 days