Customer Service Representative - Cobaltine Ventures Customer Care LLC (Jebel Ali)

Join Cobaltine Ventures Customer Care LLC as a Customer Service Representative and help us grow our customer support operations in the UAE.

Location: Jebel Ali, Dubai, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Meet CSAT and handling-time targets
• Resolve queries and log cases
• Handle inbound calls, chat and email
• Follow service scripts and quality standards
• Escalate complaints promptly

Requisition: JR-26-006435

• Patience and empathy
• Shift flexibility
• Clear communication in English; Arabic is a plus
• Customer service experience
• Computer proficiency
• 2+ years of relevant experience

Visa and Emirates ID processing, End-of-service gratuity as per UAE law, Performance bonus, Housing allowance, Training allowance