Junior Call Centre Team Leader - Oryx Hill Group Contact Centre LLC (Al Reem Island)

Oryx Hill Group Contact Centre LLC is looking for a Junior Call Centre Team Leader to join its team in Abu Dhabi.

Location: Al Reem Island, Abu Dhabi, UAE. Employment type: Permanent.

Key responsibilities:

• Report KPIs and trends
• Coach agents and monitor quality
• Run daily huddles
• Manage schedules and attendance
• Handle escalations

Requisition: JR-26-006404

• Workforce management knowledge
• Calm under pressure
• Reporting skills
• Coaching skills
• 2+ years as a call centre team leader

Annual leave of 30 days, Performance bonus, Annual flight ticket, Professional certification support, Transport allowance, Housing allowance, Visa and Emirates ID processing