Call Centre Team Leader - Xylon Group Customer Care LLC (Downtown Dubai)

Join Xylon Group Customer Care LLC as a Call Centre Team Leader and help us grow our customer support operations in the UAE.

Location: Downtown Dubai, Dubai, UAE. Employment type: Permanent; 2-5 years of experience.

Key responsibilities:

• Manage schedules and attendance
• Coach agents and monitor quality
• Handle escalations
• Report KPIs and trends
• Run daily huddles

Requisition: JR-26-006284

• Calm under pressure
• Coaching skills
• 2+ years as a call centre team leader
• Reporting skills
• Workforce management knowledge
• 2+ years of relevant experience

Relocation support, Staff meals, Medical insurance, Visa and Emirates ID processing, Training allowance