Junior Call Centre Team Leader - Cobaltine Ventures Customer Care LLC (Yas Island)

Join Cobaltine Ventures Customer Care LLC as a Junior Call Centre Team Leader and help us grow our customer support operations in the UAE.

Location: Yas Island, Abu Dhabi, UAE. Employment type: Full-time.

Key responsibilities:

• Report KPIs and trends
• Manage schedules and attendance
• Run daily huddles
• Handle escalations
• Coach agents and monitor quality

Requisition: JR-26-006233

• Reporting skills
• 2+ years as a call centre team leader
• Coaching skills
• Calm under pressure
• Workforce management knowledge

Performance bonus, Housing allowance, Visa and Emirates ID processing, Annual flight ticket